LinkTexting Privacy Policy

LinkTexting Pty Ltd ("LinkTexting" or "we") respects your privacy and we are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website www.linktexting.com (our "Website") or through one of LinkTexting’s widgets, Smart App Badges, Smart Links or Smart Prompts (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that information. This Privacy Policy applies to LinkTexting’s Customers and their use of the LinkTexting Services as well as visitors to the Website (“Visitors”).

This Privacy Policy does not apply to information collected by LinkTexting offline or through any other means, including on any other website operated by LinkTexting or any third party. This Privacy Policy also does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website, or websites, applications or services that are operated by other parties, including Customers (as defined below).

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website or Services. By accessing or using this Website or the Services, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website and the Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates

1. LinkTexting Services

The Services allow LinkTexting’s business customers (“Customer” or “Customers”) to embed LinkTexting’s widgets, Smart App Badges, Smart Links or Smart Prompts on a Customer’s website or use the LinkTexting APIs to build their own widget (“Customer Property”). The Services enable a Customer’s end user of its Customer Property (“Customer End User”) to voluntarily provide their mobile phone number in order to send a text message to their own mobile phone (“Customer End User Data”), which prompts the Customer End User to download the Customer’s mobile application. LinkTexting requires that its Customers comply with all applicable laws when using our Services.

2. Information We Collect About You and How We Collect It

We collect several types of information from and about Visitors of our Website, including information:

  • by which you may be personally identified, such as name, e-mail address, telephone number and billing information ("personal information"); and/or
  • about your internet connection, the equipment you use to access our Website and usage details.

We collect this information:

  • Directly from you when you provide it to us; and
  • Automatically as you navigate through the site. Information collected automatically may include usage details (such as your activity on our Website), session data such as IP addresses and web browser software.

LinkTexting does not use cookies or other tracking technology on the Website or through the Services. In addition, LinkTexting does not respond to Do Not Track signals. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

3. Information You Provide to Us

The information we collect on or through our Website may include:

  • Information that you voluntarily provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website or subscribing to our service. We may also ask you for information when you report a problem with our Website.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
  • To provide the Services, LinkTexting receives and stores your Customer End User Data, which is voluntarily provided by your End User through the Services.

4. How we use your information

LinkTexting uses the information that we collect about you or that you provide to us, including any personal information for a variety of purposes including:

  • To provide the Services.
  • To present our Website and its contents to you.
  • To communicate with you about your account and the Services.
  • To provide you with information, products, or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To troubleshoot any issues with the Website or Services.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Website or any products or services we offer or provide though it.
  • For any other purpose with your consent.Directly from you when you provide it to us; and
  • Automatically as you navigate through the site. Information collected automatically may include usage details (such as your activity on our Website), session data such as IP addresses and web browser software.

LinkTexting processes your personal information for the purposes identified above and the legal basis for LinkTexting processing this information is as follows: (i) in order to provide our Services to you, (ii) for the performance of a contract between you and us, (iii) our legitimate interests, including the proper administration of our website and business, (iv) to protect your vital interests, or (v) your consent, which you may withdraw at any time.

5. When LinkTexting discloses your information

General. LinkTexting does not provide your personal information or any other information you provide to LinkTexting to any unaffiliated third parties. If you are a Customer End User of a Customer and you submit your mobile telephone number through LinkTexting’s Services, then you consent to the receipt of a text message from LinkTexting. You understand that standard text messaging fees and data rates may apply. However, LinkTexting does not disclose your mobile telephone number to any other third parties (including the Customer that embedded the Services on the Customer Property) or use this information for any other purpose other to fulfill your request of sending you a text message reminding you to download a Customer’s mobile application.

Third Parties. LinkTexting may provide your personal information or any other information you provide to LinkTexting to contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

Stripe. If you purchase Services through the Website and provide LinkTexting with your credit card or debit card information, then we will share this information with our payment service provider, Stripe, to process the payments. The payment information you provide to us is transmitted via an encrypted connection to Stripe. Stripe uses, processes and stores your personal and payment information in accordance with Stripe’s Privacy Policy available at stripe.com/us/privacy. LinkTexting does not store your payment information. Stripe maintains that it is PCI compliant and you can learn more about Stripe’s security measures available at stripe.com/help/security.

Legal Requests and Comply with State and Federal Laws. LinkTexting may release personal information or other information provided by you if required to do so by law, or in the good-faith belief that such action is necessary to comply with state and federal laws or to respond to a court order, subpoena, or search warrant. LinkTexting also reserves the right to disclose personal information or other information that LinkTexting believes, in good faith, is appropriate or necessary to enforce LinkTexting’s Terms of Service, take precautions against liability, to investigate and defend itself against any third-party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of the Website or Services, and to protect the rights, property, or personal safety of LinkTexting, its Customers or others.

In the Event of Merger, Sale, or Bankruptcy. In the event that LinkTexting is acquired by or merged with a third party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from our users as part of such merger, acquisition, sale, or other change of control. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors rights generally, we may not be able to control how your personal or non-personal information is treated, transferred, or used.

6. Your Choices

General. We strive to provide you with choices regarding the personal information you provide to us and we understand that you have the right to access, correct, delete, object to and restrict our use of your personal information. We also understand that you have the right to obtain a copy of your personal information from us and to withdraw your consent of the processing of your personal information by us. You can always opt not to disclose information to LinkTexting, but keep in mind some information is needed in order to use our Services. You may close your account by contacting us at support@linktexting.com. Please note that some information may remain in our private records even after the closure of your account or the deletion of any information from your account as noted below.

Promotional Offers from LinkTexting. If you do not wish to receive marketing emails from  LinkTexting that promote our own products or services, you can opt-out by checking the relevant box located on the form on which we collect your data or at any other time by logging into the Website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to support@linktexting.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to LinkTexting as a result of a service offering purchase, product service experience or other transactions.

Accessing and Correcting Your Information. You may be able to add, update, or delete information in your account by logging into your account profile page at: https://www.linktexting.com/app#!/auth/login. You may also send us an email at support@linktexting.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

You may also request a copy of your personal information that you have provided to us directly by sending an email to support@linktexting.com. We will provide you a copy of your personal information in a commonly used electronic form.

7. LinkTexting’s commitment to data security

LinkTexting uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information and Customer End User Data. We cannot, however, ensure or warrant the security of any information you transmit to LinkTexting through the Website or Services and you do so at your own risk. Once we receive your information, LinkTexting makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

If LinkTexting learns of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. LinkTexting may post a notice on its website if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive a free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify us by sending an email to privacy@linktexting.com.

8. Children’s Privacy

Our Website and the Services are not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website or through the Services. LinkTexting does not knowingly collect personal information directly from children under 13 years of age without verifiable parental consent. If you are under 13 years of age, then do not use or provide any information on this Website or register on the Website, or use any of the Services. If  we learn we have collected or received personal information from a child under 13, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at privacy@linktexting.com.

9. Data Storage and Retention

Your personal information is stored by LinkTexting on the servers of its cloud-based database storage provider engaged by LinkTexting, located in the United States. LinkTexting will retain your information for as long as your account is active or as needed to provide you with the Services. We will retain and process your personal information only for as long as necessary to comply with our legal obligations, perform troubleshooting tasks, resolve disputes, and enforce our agreements but barring legal requirements, we will delete your information within 30 days of the request by an individual.

However, the Customer End User Data received by LinkTexting is deleted within seven (7) days from the date LinkTexting receives the Customer End User Data. If you would like more information about LinkTexting’s data retention practices with respect to your data or information about deletion of your data or data portability, then please contact LinkTexting at privacy@linktexting.com.

10. International Transfer of Personal Information

LinkTexting is located in the United States and offers its Services from the United States. If you are located outside the United States, then you understand that your personal information is transferred, processed and stored in the United States. You understand the privacy laws of the United States may not be as protective as the privacy laws of your state, province, country or other governmental jurisdiction. Through your continued use of the Website or the Services you consent to the transfer of your personal information to the United States.

11. Changes to the Privacy Policy

This Privacy Policy may be revised periodically and this will be reflected by the "effective date" below. Any changes to this Privacy Policy will take effect 30 days after they are posted. If we make any material changes in the way in which your personal information is collected, used or disclosed, then we will notify you through our website or by email before the changes take effect. If you object to any of the changes, then you can close your account by contacting us as provided below. Please revisit this page to stay aware of any changes.

12. California Privacy Rights for California Residents

California residents may request certain information regarding the disclosure of your personal information by LinkTexting to third parties for direct marketing purposes. As noted above, LinkTexting does not disclose your personal information to third parties for direct marketing purposes unless you have first agreed to such disclosure. However, if you would like to make such a request, then please contact LinkTexting at support@linktexting.com or at the address provided in the "How you can contact us" section below.

13. Opt-out/Unsubscribe

You can opt-out of receiving text messages at any time by texting STOP to the long code or short code sent to you. However, if you have been connected to our Service through multiple customers of ours, then you may need to submit the request again for each customer.

14. How you can contact us

If you have any questions or concerns about this Privacy Policy, you can contact LinkTexting at support@linktexting.com. In addition, you may also contact LinkTexting by writing to us at:

Level 3, 97 Pirie St
Adelaide, SA 5000
Australia

Date last modified: This Privacy Policy was last modified on May 18, 2018.